Meet Our Team – BDC Wireless Solutions / Whalemail

Meet The Whalemail Team

High-Speed Internet Service Provider Hermanus | Overberg

At Whalemail Internet Solutions, our team is dedicated to delivering the best internet services in Hermanus and the Overberg region. With a deep understanding of the unique needs of our local community, we combine technical expertise with a passion for customer satisfaction. Our specialists are highly trained in the latest technologies, ensuring reliable, high-speed connectivity that keeps you connected to what matters most. Whether it's for your home or business, we are committed to providing personalized solutions that exceed your expectations. Trust us for unparalleled service and support, right here in your location.

Rochelle Van Den Berg

BUSINESS OWNER

Meet the owner of our Internet company, a remarkable lady who embodies hard work, kindness, and independence. As a natural leader, she inspires her team with her vision and unwavering dedication to delivering exceptional service. Balancing tenacity with compassion, she fosters a supportive work environment where innovation thrives. With her strong work ethic and genuine care for others, she is not just building a business; she is creating a community.

David Dayson

NETWORK ADMINISTRATOR

David Dayson is the Network Wizard at BDC Wireless, where he excels in designing, implementing, and maintaining complex wireless networks. With a deep expertise in network optimization and troubleshooting, David plays a pivotal role in ensuring seamless connectivity for BDC Wireless's clients. His technical acumen and problem-solving skills have made him an invaluable asset to the team, consistently delivering innovative solutions in the ever-evolving world of wireless technology.

Tracey-Lynn Henn

General Manager

Meet Tracey-Lynn, the heart of the office and our very own "mother hen." If something needs organising, fixing, remembering, or keeping on track, chances are Tracey-Lynn is already one step ahead. As our General Manager, she somehow manages to keep the paperwork flowing, the accounts balanced, and the rest of us heading in the right direction. Hard-working, fiercely loyal, and always ready to lend a hand, she's the boss's right hand and the friendly face that keeps everything running behind the scenes. After 11 years with the Whalemail team, she's become the voice of reason, the keeper of order, and the one who quietly makes sure nothing falls through the cracks. She also has a gentle way of reminding us to slow down every now and then... preferably with a cup of coffee and a biscuit in hand! Simply put, every great team needs someone like Tracey-Lynn—and we're incredibly lucky to have her.

Mitch Scholtz

Support Technician

Meet Mitch, one of the friendly voices behind our support desk and the calm in the middle of the chaos! When technology decides to misbehave (and it occasionally does), Mitch is the person you want on the other end of the phone. He has a talent for turning frustration into relief and complicated problems into simple solutions. No question is too small, no issue too tricky, and no customer is ever just another ticket. Mitch genuinely enjoys helping people and takes pride in making sure every customer feels heard and supported. He's also well known around the office for always having a snack within arm's reach—if you can't find Mitch, just follow the trail of wrappers! 🍫😄 Having been part of the Whalemail team for over two years, Mitch continues to deliver exceptional service with a smile, proving that great technical support is just as much about people as it is about technology... and perhaps a steady supply of snacks!

Keagan Crawley

Wireless Installation Technician - High Site Specialist

Meet Keagan, the newest member of the BDC Wireless Solutions team. While he may be the new guy, he's certainly no rookie. With years of experience in the fibre and wireless industry, he's hit the ground running and hasn't looked back. Whether he's installing fibre, setting up wireless links, or working on high-site infrastructure, Keagan tackles every job with plenty of energy and an infectious positive attitude. He's also earned a reputation for getting to places most of us would rather admire from the ground! If there's a high site to climb, Keagan is up there in no time—sometimes we wonder if he has a little bit of monkey DNA! 🐒😄 Behind the jokes, Keagan brings a strong work ethic, excellent technical skills, and a commitment to doing every job properly and safely. His enthusiasm and willingness to take on new challenges make him a fantastic addition to the BDC Wireless Solutions crew. When it comes to getting customers connected, Keagan proves that great technicians need skill, confidence, and occasionally a good head for heights!

Anthony Shepherd

Senior Network Technician

Meet Anthony, one of the newest members of the BDC Wireless Solutions family. Although he joined the team recently, he brings more than 10 years of industry experience and a wealth of knowledge to every project. Customers quickly warm to Anthony thanks to his friendly personality, professional approach, and genuine willingness to help. Behind the scenes, he's often the one thinking, "There's got to be a better way to do this," always looking for ways to improve how we work. Known for his technical expertise and impressive strength, Anthony is living proof that network troubleshooting and gym training can go hand in hand! We're not sure if he carries heavy equipment because it's part of the job or because he enjoys the extra workout—but either way, our fibre reels have never been in safer hands. 💪😄 When he's not keeping our network running smoothly, you'll likely find him in the gym, catching waves on his bodyboard, or sharing his faith and encouragement with those around him. Professional, dependable, and always ready to lend a hand, Anthony is a valued member of the BDC Wireless Solutions team, and we're proud to have him on board.

Connor Lewis

Call Support Technician

Meet Connor, proof that talent doesn't come with an age requirement! Fresh out of school and already making a big impact, he's the youngest member of our team—and one of the keenest to learn. If you've called our support desk, there's a good chance you've spoken to Connor. He's friendly, patient, technically minded, and always happy to help. If he doesn't know the answer, he'll find it. And if there's a new challenge, he's usually the first to put his hand up. Connor is also developing a very important workplace skill—knowing exactly when his boss needs a cup of coffee! Somehow, he manages to sense the perfect moment and produce a coffee in record time. We're still not sure if this is a technical ability, a sixth sense, or simply excellent survival instincts! ☕😄 When he's not helping customers or keeping the coffee supply flowing, Connor is training to become a volunteer firefighter and exploring his passion for robotics. With his curiosity, dedication, and willingness to learn, Connor has a bright future ahead of him—and we're excited to see where his journey takes him.